Description: User Experience Research : Discover What Customers Really Want, Paperback by Gage, Marty; Murrell, Spencer, ISBN 1119884217, ISBN-13 9781119884217, Brand New, Free shipping in the US The Fuzzy Front End Gets Demystified in This Next-Generation User Research Guide The first phase of the design thinking?process?is arguably the most crucial, as this is when human insights are?leveraged to define value for customers. ?Yet this so-called "empathize" phase is often deemed optional or is?executed poorly. This degrades the entire innovation process that follows by permitting preexisting biases and?guesswork that make value creation a precarious bet. In?User Experience Research: Discover What Customers Really Want,?a human factors psychologist and an industrial?designer have devised a foolproof first phase that addresses the shortcomings of the design thinking process. Based?on their forty years of?generative research experience in multiple industries, this is the definitive guide to user?experience research. This repeatable approach is grounded in six key principles that connects users’ desired?emotional states to an actionable articulation of an experience. It also provides guidance on creating ideal?experience?frameworks that communicate clearly with all stakeholders, from business leaders to design practitioners. User Experience Research: Discover What Customers Really Want? is an indispensable, fully illustrated, step-by-step?manual for anyone seeking a more predictable pathway to the design of new or improved experiences that users?truly desire and would find valuable.
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End Time: 2025-01-03T11:05:13.000Z
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Book Title: User Experience Research : Discover What Customers Really Want
Number of Pages: 272 Pages
Language: English
Publisher: Wiley & Sons, Incorporated, John
Publication Year: 2022
Item Height: 0.8 in
Topic: Product, General, Commerce, Research & Development
Illustrator: Yes
Genre: Design, Business & Economics
Item Weight: 19.2 Oz
Item Length: 9.9 in
Author: Spencer Murrell, Marty Gage
Item Width: 7 in
Format: Trade Paperback
