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Book Title: Customer Service Survival Kit : What to Say to Defuse Even the Worst Customer Situations
Item Length: 9.1in.
Item Height: 0.6in.
Item Width: 6.1in.
Author: Richard S. Gallagher
Format: Trade Paperback
Language: English
Topic: Business Communication / General, Customer Relations
Publisher: Amacom
Publication Year: 2013
Genre: Business & Economics
Item Weight: 11.4 Oz
Number of Pages: 208 Pages
