The Conflict Resolution Toolbox - Models and Maps for Analyzing, Diagnosing,

Description: Foreword xiii Acknowledgments xvii Chapter One - Introduction to the Second Edition 1 We All Practice Conflict Resolution Daily 3 Diagnosis: Finding the Root Causes of Conflict 4 Theories vs. Models in a Practice Profession 6 A Wide Range of Conflict Analysis Models 9 Becoming a Reflective Practitioner 11 Summary 13 How to Use This Book 14 Chapter Two - Overview of the Models 17 Why These Nine Models? 17 Model #1--The Stairway (Interests/Rights/Power) Model 18 Model #2--The Triangle of Satisfaction 18 Model #3--The Circle of Conflict 19 Model #4--The Dynamics of Trust 19 Model #5--The Law of Reciprocity 20 Model #6--The Loss Aversion Bias 20 Model #7--The Boundary Model 21 Model #8--The Social Styles Model 22 Model #9--Moving Beyond Conflict 22 Chapter Three - The Conflict Story: A Case Study 23 A Case Study 23 Chapter Four - Model #1: The Stairway (Interests/Rights/Power) 27 Background of the Stairway Model 27 Diagnosis with the Stairway Model 27 Case Study: The Stairway Diagnosis 32 Strategic Direction from the Stairway Model 33 Case Study: Stairway Strategic Direction 35 Assessing and Applying the Stairway Model 36 Practitioner's Worksheet for the Stairway Model 37 Additional Case Study--Stairway Model 38 Chapter Five - Model #2: The Triangle of Satisfaction 43 Background of the Triangle Model 43 Diagnosis with the Triangle of Satisfaction 43 Case Study: Triangle of Satisfaction Diagnosis 45 Strategic Direction from the Triangle of Satisfaction 49 Case Study: Triangle of Satisfaction Strategic Direction 52 Assessing and Applying the Triangle of Satisfaction Model 55 Practitioner's Worksheet for the Triangle of Satisfaction Model 57 Additional Case Study: Triangle of Satisfaction 59 Chapter Six - Model #3: The Circle of Conflict 67 Background of the Circle of Conflict Model 67 Diagnosis with the Circle of Conflict 67 Case Study: Circle of Conflict Diagnosis 72 Strategic Direction from the Circle of Conflict 75 Case Study: Circle of Conflict Strategic Direction 76 Assessing and Applying the Circle of Conflict Model 79 Practitioner's Worksheet for the Circle of Conflict Model 81 Additional Case Study--Circle of Conflict 85 Chapter Seven - Model #4: The Dynamics of Trust 95 Background of the Trust Model 95 Diagnosis with the Trust Model 99 Case Study: Trust Model Diagnosis 104 Strategic Direction from the Trust Model 107 Case Study: Trust Model Strategic Direction 115 Assessing and Applying the Trust Model 118 Practitioner's Worksheet for the Trust Model 119 Additional Case Study: Trust Model 120 Chapter Eight - Model #5: The Law of Reciprocity 129 with Cal Furlong Background of the Natural Laws 129 The Law of Reciprocity 130 Diagnosis with the Law of Reciprocity 134 Case Study: Reciprocity Diagnosis 136 Strategic Direction from the Law of Reciprocity 137 Case Study: Reciprocity Strategic Direction 139 Assessing and Applying the Law of Reciprocity 140 Additional Case Study--Law of Reciprocity 141 Chapter Nine - Model #6: The Loss Aversion Bias 143 with Cal Furlong Background of the Loss Aversion Bias 143 Diagnosis with the Loss Aversion Bias 146 Case Study: Loss Aversion Diagnosis 148 Strategic Direction from the Loss Aversion Bias 150 Case Study: Loss Aversion Strategic Direction 156 Assessing and Applying the Loss Aversion Bias 157 Additional Case Study--Loss Aversion 157 Chapter Ten - Model #7: The Boundary Model 161 Background of the Boundary Model 161 Diagnosis with the Boundary Model 161 Case Study: Boundary Model Diagnosis 165 Strategic Direction from the Boundary Model 167 Case Study: Boundary Model Strategic Direction 168 Assessing and Applying the Boundary Model 170 Practitioner's Worksheet for the Boundary Model 170 Additional Case Study: Boundary Model 172 Chapter Eleven - Model #8: The Social Style Model 179 Background of the Social Style Model 179 Diagnosis with the Social Style Model 181 Case Study: Social Style Diagnosis 185 Strategic Direction from the Social Style Model 187 Case Study: Social Style Strategic Direction 193 Assessing and Applying the Social Style Model 194 Practitioner's Worksheet for the Social Style Model 195 Additional Case Study: Social Style Model 197 Chapter Twelve - Model #9: Moving Beyond the Conflict 203 Background of the Moving Beyond Model 203 Diagnosis with the Moving Beyond Model 205 Case Study: Moving Beyond Diagnosis 209 Strategic Direction from the Moving Beyond Model 213 Case Study: Strategic Direction with the Moving Beyond Model 218 Assessing and Applying the Moving Beyond Model 225 Practitioner's Worksheet for the Moving Beyond Model 225 Additional Case Study--Moving Beyond Model 226 Chapter Thirteen - Conclusion 231 Index 233

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