The Apple Experience by Carmine Gallo (2012)

Description: The Apple Experience by Carmine Gallo (2012) Reinvent your business to deliver Apple-like customer satisfaction and profits In The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple’s retail space and learning about Apple’s vision and philosophy. Using insights and data from these sources, he breaks down Apple’s customercentric model to provide an action plan with three distinct areas of focus: Inspire Your Internal Customer with training, support, and communications that create a “feedback loop” for improving performance at every level Serve Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service-- Approach, Probe, Present, Listen, End with a fond farewell Set the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your products With The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience. The Apple Experience by Carmine Gallo (2012) Reinvent your business to deliver Apple-like customer satisfaction and profits In The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple’s retail space and learning about Apple’s vision and philosophy. Using insights and data from these sources, he breaks down Apple’s customercentric model to provide an action plan with three distinct areas of focus: Inspire Your Internal Customer with training, support, and communications that create a “feedback loop” for improving performance at every level Serve Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service-- Approach, Probe, Present, Listen, End with a fond farewell Set the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your products With The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience. × Buy now and save! Shipping info Click the Shipping & Payments tab above the listing description for more info Click the Shipping & Payments tab above the listing description for more info! Additional delivery notes PAYMENT Immediate payment is required upon selecting "Buy It Now" or upon checking out through the cart. We accept payment via U.S. PayPal accounts and all Major Credit Cards, Debit Cards & Google Pay. eBay is legally required to collect sales tax in those states and localities where eBay maintains a physical presence (nexus). The applicable amount of sales tax charged to an order will be calculated based on the shipment destination's state and local sales tax laws. Thank you for shopping with us on eBay! Additional Information No additional information at this time Ask seller a question You might also like The Science Fiction Galaxy by Groff Conklin (1950) 1977 Carl Hungness Racing Cars Magazine Vol.1 #3 THE POTENTATES by Ben B. Seligman (1971 First Printing) John Mayall: Blues Breaker by Richard Newman Contact To contact our Customer Service Team, simply click the button here and our Customer Service team will be happy to assist. Ask seller a question © Ex Libris Uséd Books Shipping & Payments Click the Shipping & Payments tab above the listing description for more info Payment Accepted Payment Methods PayPal Returns Returns are accepted Items must be returned within 30 days of the auction ending Buyer will pay for return shipping. eBay integration by

Price: 4.49 USD

Location: Highland, Michigan

End Time: 2025-02-06T16:46:03.000Z

Shipping Cost: 4.99 USD