The 7 Principles of Conflict Resolution,: How to resolve disputes, defuse

Description: 7 Principles of Conflict Resolution is the go-to resource for conflict and dispute resolution, whether you're new to the subject or an experienced practitioner. PART 1 THE THEORY: UNDERSTANDING CONFLICT RESOLUTION1 What you need to know about conflict2 The language of early conflict resolution3 Mediation: What it is and why it worksPART 2 THE PRACTICE: THE 7 PRINCIPLES OF EARLY CONFLICT RESOLUTION4 Principle 1: Acknowledge the conflict5 Principle 2: Take control of your response6 Principle 3: Apply the resolution framework for difficult conversations (Stage 1)7 Principle 3: Apply the resolution framework for difficult conversations (Stage 2)8 Principle 4: Manage the resolution - the soft mediation assignment9 Principle 5: Build a culture of early conflict resolution10 Principle 6: Walk the walk - using conflict resolution tools in everyday life11 Principle 7: Engage the safety net - what to do when informal conflict resolution doesn't workPART 3 MAKING A SUCCESS OF CIVIL, COMMERCIAL OR EMPLOYMENT MEDIATION12 Getting the mediation process off the ground13 Preparing for mediation14 Becoming a mediatorAPPENDICESAppendix 1: Employee questionnaireAppendix 2: Director/team lead questionnaireAppendix 3: Head of legal/HR/finance questionnaireAppendix 4: Client/stakeholder questionnaire

Price: 55.26 AUD

Location: Hillsdale, NSW

End Time: 2025-01-02T07:25:35.000Z

Shipping Cost: 30.96 AUD