Description: Title: Powerful Phrases for Effective Customer Service: Over 700 Ready-To-Use Phrases and Scripts That Really Get Results Author: Evenson, Renee Publisher: Amacom Binding: Paperback Pages: 304 Dimensions: 8.90h x 5.90w x 0.80d Product Weight: 0.75 lbs. Language: English ISBN: 9780814420324 Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you'll always have the right words to defuse tense interactions.Practical and insightful, this book ensures you'll never again be at a loss for what to say to customers.In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction.Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to deliver those words effectively.By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service. Ships Fast From The USA! Authorized Dealer
Price: 19.99 USD
Location: Tennessee
End Time: 2024-11-21T21:47:02.000Z
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Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Book Title: Powerful Phrases for Effective Customer Service : Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Number of Pages: 304 Pages
Language: English
Publisher: Amacom
Publication Year: 2012
Item Height: 0.8 in
Topic: Business Communication / General, Customer Relations, Conflict Resolution & Mediation
Genre: Business & Economics
Item Weight: 11.1 Oz
Author: Renee Evenson
Item Length: 9.1 in
Item Width: 5.9 in
Format: Trade Paperback
