Description: Title: Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation Author: Bacal, Robert Publisher: McGraw-Hill Companies Binding: Paperback Pages: 256 Dimensions: 7.99h x 5.05w x 0.62d Product Weight: 0.55 lbs. Language: English ISBN: 9780071745062 THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers Ships Fast From The USA! Authorized Dealer
Price: 17.99 USD
Location: Tennessee
End Time: 2024-11-07T17:17:15.000Z
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Return shipping will be paid by: Seller
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
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Edition: 2
Book Title: Perfect Phrases for Customer Service, Second Edition
Number of Pages: 256 Pages
Language: English
Publisher: Mcgraw-Hill Education
Publication Year: 2010
Topic: Training, Customer Relations
Item Height: 0.5 in
Illustrator: Yes
Features: Revised
Genre: Business & Economics
Item Weight: 9.2 Oz
Item Length: 8 in
Author: Robert Bacal
Item Width: 5 in
Format: Trade Paperback
