Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for En

Description: Perfect Phrases for Conflict Resolution: Hundreds of Ready-to-Use Phrases for Encouraging a More Productive and Efficient Work Environment by Lawrence Polsky, Antoine Gerschel More than 1 MILLION Perfect Phrases books sold!The perfect quick-reference guide for overcoming any workplace conflict—whether its with a superior, a colleague, or an employee FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEConflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any disagreement—and prevent it from spreading into an uncontrollable fire.Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts to help you rise above the conflict and focus on solving the problem, whether its with an employee, boss, customer, supplier, or coworker. This handy, quick-reference guide provides effective language for dealing with:A micromanaging supervisorAn underperforming employeeA peers disruptive work habitsUnreasonable or unethical customer requestsAbrupt, rude, and unprofessional coworkers Notes The right words to deal with all sorts of conflict situations in the workplace. Author Biography Lawrence Polsky and Antoine Gerschel are managing partners at PeopleNRG, a consultancy firm in Princeton, NJ, that leads teams through change. They are the authors of Perfect Phrases for Communicating Change. Table of Contents Chapter 1 – Laying the Foundation for Resolving Conflict• Rules of Engagement• Phases of Conflict• Handling Emotions• Listening• Advocating• Types of Conflict• Personality Conflicts• Cultural ConflictChapter 2 – Perfect Phrases for Resolving Conflict with Your Boss• Performance• Priorities• Resources• Deadlines• Commitment Level• Recognition• Strategic Decisions• Technical Decisions• Project Assignments• Career Opportunities• SalaryChapter 3 – Perfect Phrases for Resolving Conflict with Your Direct Reports• Performance• Priorities• Resources• Deadlines• Commitment Level• Recognition• Strategic Decisions• Technical Decisions• Project Assignments• Career Opportunities• SalaryChapter 4 – Perfect Phrases for Resolving Conflict with Your Peers• Performance• Priorities• Resources• Deadlines• Commitment Level• Recognition• Strategic Decisions• Technical Decisions• Project Assignments• Career Opportunities• BudgetChapter 5 – Perfect Phrases for Resolving Conflict with Your Customers/Suppliers/Vendors• Performance• Priorities• Resources• Deadlines• Commitment Level• Recognition• Technical Decisions• Project Assignments• Business Opportunities• Budget Description for Bookstore The Right Phrase for Every Situation . . . Every TimeConflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any fracas, flap, or fray-and prevent it from spreading into an uncontrollable fire.Perfect Phrases for Conflict Resolutionhas hundreds of ready-to-use phrases, dialogs, and practice scripts for any business altercation, enabling you to rise above the conflict and focus on solving the problem. Youll possess the language you need to manage any type of conflict with superiors, peers, or employees concerning: Strategy Resources Priorities Cooperation Workload Details ISBN0071756167 Short Title PERFECT PHRASES FOR CONFLICT R Language English ISBN-10 0071756167 ISBN-13 9780071756167 Media Book Format Paperback Year 2011 Imprint McGraw-Hill Professional Country of Publication United States DEWEY 658.4053 Author Antoine Gerschel UK Release Date 2011-07-16 Publication Date 2011-07-16 AU Release Date 2011-07-16 NZ Release Date 2011-07-16 US Release Date 2011-07-16 Pages 176 Publisher McGraw-Hill Education - Europe Series Perfect Phrases Series Audience Professional & Vocational Illustrations 0 Illustrations We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! TheNile_Item_ID:36651622;

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