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Management of Service Businesses in Japan, Hardcover by Monden, Yasuhiro (EDT...

Description: Management of Service Businesses in Japan, Hardcover by Monden, Yasuhiro (EDT); Imai, Noriyuki (EDT); Matsuo, Takami (EDT); Yamaguchi, Naoya (EDT), ISBN 9814374660, ISBN-13 9789814374668, Like New Used, Free shipping in the US Management of Service Industries in Japan showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. Th covers three fields: Part 1: Advanced Service Management in the Service industries (management of convenience store chain Seven-Eleven in Japan, the hotel industry, the sales finance business and auto sales business of Toyota, as well as the application of Toyota production system to life insurance company); Part 2: Advanced Service Management in the Public and Non-Profit Organizations (performance evaluation of local governments in Japan, BSC (balance scorecard) in local government hospitals in Japan, and cost and pricing policy of a telecommunications company); Part 3: General Concepts and Techniques Applied to the Service Management (Japanese-like “hospitality” in the retail industry, service level agreement (SLA) in IT and shared service companies, and ICT (Information & Communication Technology) applied to BPN (Business Process Network) of service industry).

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Management of Service Businesses in Japan, Hardcover by Monden, Yasuhiro (EDT...

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Publisher: World Industries Scientific Publishing Co Pte LTD

Publication Year: 2012

Book Title: Management of Service Businesses in Japan

Topic: Marketing / General, Industries / Service, Industries / General, Development / Business Development

Number of Pages: 200 Pages

Language: English

Genre: Business & Economics

Author: Yasuhiro Monden

Format: Hardcover

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