Description: Lean Sigma Methods and Tools for Service Organizations : The Story of a Cruise Line Transformation, Paperback by Motwani, Jaideep; Ptacek, Rob; Fleming, Richard, ISBN 1606494074, ISBN-13 9781606494073, Like New Used, Free shipping in the US Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization—a cruise ship—whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six Sigma and Lean—such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation—serve to enhance the kind of value propositions that customers recognize and that allow an organization to be successful.
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Book Title: Lean Sigma Methods and Tools for Service Organizations : The Stor
Number of Pages: 126 Pages
Publication Name: Lean Sigma Methods and Tools for Service Organizations : the Story of a Cruise Line Transformation
Language: English
Publisher: Business Expert Press
Subject: Manufacturing, Production & Operations Management, Industries / Transportation, Quality Control
Publication Year: 2012
Item Height: 0.3 in
Item Weight: 6.9 Oz
Type: Textbook
Subject Area: Technology & Engineering, Business & Economics
Author: Jaideep Motwani, Rob Ptacek, Richard Fleming
Item Length: 9 in
Item Width: 6 in
Format: Trade Paperback
