Description: Hillstrom's Loyalty by Kevin Hillstrom Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Loyalty Programs. They are everywhere! And yet, companies keep going out of business. Ask any airline or retail brand for starters. If loyalty programs worked and it was more expensive to find a new customer than to retain a loyal customer, then wouldnt companies be succeeding at epic levels? Of course they would! But companies succeed or fail for other reasons, dont they? In "Hillstroms Loyalty", Kevin Hillstrom explains why the customer journey from a first purchase to a loyalty is so long that companies are better off investing in new customers. Via modern analytics, Mr. Hillstrom demonstrates how the return on investment in loyal customers can be problematic. Details ISBN 1519244754 ISBN-13 9781519244758 Title Hillstrom's Loyalty Author Kevin Hillstrom Format Paperback Year 2015 Pages 70 Publisher Createspace Independent Publishing Platform GE_Item_ID:130578369; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys
Price: 21.11 USD
Location: Fairfield, Ohio
End Time: 2025-01-22T05:06:37.000Z
Shipping Cost: 0 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9781519244758
Type: NA
Publication Name: NA
Book Title: Hillstrom's Loyalty : Measuring Why It Is So Hard to Grow a Business Via Loyal Customers
Number of Pages: 70 Pages
Language: English
Publisher: CreateSpace
Topic: Marketing / General
Publication Year: 2015
Item Height: 0.2 in
Genre: Business & Economics
Item Weight: 5.6 Oz
Author: Kevin Hillstrom
Item Length: 9 in
Item Width: 6 in
Format: Trade Paperback
