Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Hearing The Voice Of The CustomerISBN13:9781634623315ISBN10:1634623312Author:Inmon, Bill (Author)Description:Increase The Awareness Of Your Customer's Behavior To Survive And Excel Within Your Industry One Hundred Years Ago, The Voice Of The Customer Was Easily And Routinely Heard By The Shopkeeper In Small Towns, The Shopkeeper Knew Everyone Today's World Has Gotten Much Bigger And Much More Complex No Longer Does The Store Owner Personally Know Everyone Who Comes Into The Store Yet There Are Three Important Abilities Technologies Offer That Make It Possible To Listen To The Voice Of The Customer Today: The Ability To Acquire, Store, And Manage Huge Amounts Of Data The Ability To Read And Understand Text In A Computerized Environment The Ability To Visualize Data This Book Answers Important Questions Such As: Where Is The Voice Of The Customer Heard? How Does The Corporation Find And Capture The Voice Of The Customer? How Is The Voice Of The Customer Actually Interpreted And Understood? How Do You Cope With The Volume Of Messages The Customer Is Sending You? How Do You Separate Noise From The Important Messages? How Do You Analyze The Composite Voice Of The Customer Over Thousands Of Customers? How Do You Reduce The Voice Of The Customer To A Visual Format That Is Understood By Management? How Do You Know When The Message The Customer Is Sending Changes? After Reading This Book The Reader Will Be Able To Manage, Build, And Operate A Corporate Infrastructure That Listens To The Voice Of The Customer Binding:Paperback, PaperbackPublisher:Technics PublicationsPublication Date:2018-01-18Weight:0.49 lbsDimensions:0.34'' H x 9'' L x 6'' WNumber of Pages:160Language:English
Price: 22.09 USD
Location: USA
End Time: 2024-05-22T04:46:51.000Z
Shipping Cost: 0 USD
Product Images
Item Specifics
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Return policy details:
Book Title: Hearing The Voice Of The Customer
Item Length: 9in.
Item Width: 6in.
Author: Bill Inmon
Publication Name: Hearing the Voice of the Customer
Format: Trade Paperback
Language: English
Publisher: Technics Publications, LLC
Publication Year: 2018
Type: Textbook
Item Weight: 8.7 Oz
Number of Pages: 156 Pages
