Description: Difficult Conversations : How to Discuss What Matters Most, Paperback by Stone, Douglas; Patton, Bruce; Heen, Sheila; Fisher, Roger (FRW), ISBN 014313759X, ISBN-13 9780143137597, Like New Used, Free shipping in the US "The 10th-anniversary edition of the New York Times business bestseller--now updated with "Answers to Ten Questions People Ask." We attempt or avoid difficult conversations every day--whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ¨ Decipher the underlying structure of every difficult conversation ¨ Start a conversation without defensiveness ¨ Listen for the meaning of what is not said ¨ Stay balanced in the face of attacks and accusations ¨ Move from emotion to productive problem solving"--
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Book Title: Difficult Conversations : How to Discuss What Matters Most
Item Length: 7.7in
Item Height: 0.8in
Item Width: 5.1in
Author: Douglas Stone, Bruce Patton, Sheila Heen
Format: Trade Paperback
Language: English
Features: Revised
Topic: General, Management Science, Interpersonal Relations, Personal Growth / Success
Publisher: Penguin Publishing Group
Publication Year: 2023
Genre: Self-Help, Psychology, Business & Economics
Item Weight: 9.2 Oz
Number of Pages: 400 Pages
