Developing Quality Technical Information: A Handbook for Writers and Editors by

Description: FREE SHIPPING UK WIDE Developing Quality Technical Information: A Handbook for Writers and Editors by Michelle Carey, Moira McFadden Lanyi Drawing on IBMs unsurpassed technical communications experience, readers discover todays best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organisation, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information, 3rd Edition is an indispensable resource for the future of technical communication. FORMAT Paperback LANGUAGE English CONDITION Brand New Author Biography Carey is a technical writer at IBM and a technical writing instructor at University of California Santa Cruz Extension. Table of Contents Preface Acknowledgments About the authors Part 1. Introduction Chapter 1. Technical information continues to evolve Embedded assistance Progressive disclosure of information The technical writers role today Redefining quality technical information Chapter 2. Developing quality technical information Preparing to write: understanding users, goals, and product tasks Writing and rewriting Reviewing, testing, and evaluating technical information Part 2. Easy to use Chapter 3. Task orientation Write for the intended audience Present information from the users point of view Focus on users goals Identify tasks that support users goals Write user-oriented task topics, not function-oriented task topics Avoid an unnecessary focus on product features Indicate a practical reason for information Provide clear, step-by-step instructions Make each step a clear action for users to take Group steps for usability Clearly identify steps that are optional or conditional Task orientation checklist Chapter 4. Accuracy Research before you write Verify information that you write Maintain information currency Keep up with technical changes Avoid writing information that will become outdated Maintain consistency in all information about a subject Reuse information when possible Long Description The #1 Guide to Excellence in Technical Communication--Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More Direct from IBMs own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time. Youll master todays best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Coverage Includes Advocating for users throughout the entire product development process Delivering information in an ordered manner by following progressive disclosure techniques Optimizing content so that users can find it from anywhere Streamlining information for mobile delivery Helping users right where they are Whether youre a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media. Thoroughly revised and updated Extensive new coverage of self-documenting interfaces and embedded assistance Updated practical guidelines and checklists Hundreds of new examples Feature IBMs indispensable guide to preparing outstanding technical information: now fully updated for the latest techniques, approaches, and best practices Reflects the changing and growing role of technical communicators in designing more usable products and embedding the right help at the right time, exactly where users need it Brings together IBMs proven g uidelines and checklists for creating exceptionally effective content Helps you meet 9 core quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness Extensive "before-and-after" examples show how to avoid or fix problems New Feature The previous (second) edition emphasizes topic-based writing. In the new third edition, the authors address the changing role of technical communicators as core members of user interface design teams. They emphasize guidelines covering the full range of content that technical communicators are now responsible for, including content embedded in a products user interface. These guidelines establish breakthrough best practices, and are supported with many new before-and-after examples. Details ISBN0133118975 Author Moira McFadden Lanyi Publisher IBM Press Language English Edition 3rd ISBN-10 0133118975 ISBN-13 9780133118971 Media Book Format Paperback Residence CA, US Series IBM Press Year 2014 Short Title DEVELOPING QUALITY TECHNICA-3E Pages 587 DEWEY 808.066 Illustrations Yes Subtitle A Handbook for Writers and Editors Place of Publication Armonk Country of Publication United States Replaces 9780131477490 Imprint IBM Press AU Release Date 2014-07-10 NZ Release Date 2014-07-10 US Release Date 2014-07-10 Publication Date 2014-07-10 UK Release Date 2014-07-10 Edition Description 3rd edition Audience Tertiary & Higher Education We've got this At The Nile, if you're looking for it, we've got it. With fast shipping, low prices, friendly service and well over a million items - you're bound to find what you want, at a price you'll love! 30 DAY RETURN POLICY No questions asked, 30 day returns! FREE DELIVERY No matter where you are in the UK, delivery is free. 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