Developing Quality Technical Information: A Handbook for Writers and Editors

Description: Drawing on IBM's unsurpassed technical communications experience, readers discover today's best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information, Third Edition is an indispensable resource for the future of technical communication. Preface Acknowledgments About the authors Part 1. Introduction Chapter 1. Technical information continues to evolve Embedded assistance Progressive disclosure of information The technical writer's role today Redefining quality technical information Chapter 2. Developing quality technical information Preparing to write: understanding users, goals, and product tasks Writing and rewriting Reviewing, testing, and evaluating technical information Part 2. Easy to use Chapter 3. Task orientation Write for the intended audience Present information from the users' point of view Focus on users' goals Identify tasks that support users' goals Write user-oriented task topics, not function-oriented task topics Avoid an unnecessary focus on product features Indicate a practical reason for information Provide clear, step-by-step instructions Make each step a clear action for users to take Group steps for usability Clearly identify steps that are optional or conditional Task orientation checklist Chapter 4. Accuracy Research before you write Verify information that you write Maintain information currency Keep up with technical changes Avoid writing information that will become outdated Maintain consistency in all information about a subject Reuse information when possible

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