Customer Relationship Imprinting: The Six Elements that Ensure Exceptional Servi

Description: Customer Relationship Imprinting by Michael Barnett Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Significantly improve customer attraction, acquisition, and retention with this groundbreaking six-step program for creating exceptional customer relationships. Follow this formula and your customers will follow you! While many customer service books discuss customer loyalty, the concept of customer imprinting has never been introduced into the customer service conversation—until now. Customer Relationship Imprinting reveals why some businesses have fiercely loyal customers who will pay much more for the same goods and services instead of doing business with their competitors. Barnett demystifies the success secrets of these top customer-centric businesses so that you can infuse the main ingredients of customer imprinting into your organization. The result? Youll not only strengthen customer bonds—youll create an amazing internal employee culture. With so much confusion on how to provide great customer service, Customer Relationship Imprinting provides a clear path to delivering extraordinary service consistently. Youll discover: The three sectors of impact that can elevate or devastate your businessHow to trade transactional flings for loyal customer relationshipsWhat Relational is and how to use it to maximize meaningful customer interactionsWho Service Architects are and how to empower them to build a strong brand frameworkAnd much more!Practical tools, insightful stories, and a team-reading option make Customer Relationship Imprinting a must-have book for service professionals, CEOs, and managers from all segments of business. Author Biography Michael Barnett is a connector of people and ideas. As a seasoned speaker, trainer and marketing professional, he spent many years helping businesses develop their brand, and advertising initiatives. However, after seeing significant broken links between brand promises and service deliveries, Michael began to move his focus into the customer service space. As a customer service expert, Michael has brought a unique perspective that is both refreshing and insightful to the customer service world. He has not only added phrases such as "Relational ," and "Customer Relationship Imprinting," to the CX lexicon, but he has developed Six-Sided Service; a cohesive customer-centric approach that helps businesses significantly attract, acquire and retain more customers through six specific disciplines. Michael is the Chief Service Office, lead trainer and president of SixSidedService.com, and lives in Southern California with his wife and two daughters. Details ISBN 1640953655 ISBN-13 9781640953659 Title Customer Relationship Imprinting Author Michael Barnett Format Paperback Year 2022 Pages 224 Publisher Sound Wisdom GE_Item_ID:135060947; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

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