Description: Customer Experience Analytics : The Key to Real-Time, Adaptive Customer Relationships, Paperback by Sathi, Arvind, ISBN 1583473440, ISBN-13 9781583473443, Like New Used, Free shipping in the US Through a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book provides a program based in business values that appeal to senior management and a solution architecture that utilizes the fast, intelligent, and productive capabilities of CEA. Exploring the internet's impact on consumer power, this book reflects on the sophistication of business markets in multisupplier management, electronic gateways, and customer and product data across the supply hierarchy.
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Book Title: Customer Experience Analytics : The Key to Real-Time, Adaptive Cu
Number of Pages: 160 Pages
Publication Name: Customer Experience Analytics : the Key to Real-Time, Adaptive Customer Relationships
Language: English
Publisher: MC Press ONLINE, LLC
Item Height: 0.4 in
Subject: Customer Relations, Databases / General, Information Technology
Publication Year: 2011
Item Weight: 6.9 Oz
Type: Textbook
Author: Arvind Sathi
Subject Area: Computers, Business & Economics
Item Length: 9 in
Item Width: 6 in
Format: Trade Paperback
