Description: Contact Center ManagementFrom Complaint Department to Value Center Author(s): Jan Smets Format: Paperback Publisher: Lannoo Publishers, Belgium Imprint: Lannoo Publishers ISBN-13: 9789401454100, 978-9401454100 Synopsis Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed our contact centres? How do we throw off the negative aura surrounding contact centres? Judging by the amount of employees in the contact centres of today's companies, one cannot simply overlook their importance to sales, marketing and customer service. Yet somehow still the cliche lives on that customers don't like these out-of-touch, impersonal contact centres. But how do these cliches stand up to the test of reality? Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.
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Book Title: Contact Center Management
Publisher: Lannoo
Publication Year: 2018
Subject: Management, Marketing
Item Height: 240 mm
Number of Pages: 286 Pages
Language: English
Publication Name: Contact Center Management: from Complaint Department to Value Center
Type: Textbook
Author: Jan Smets
Item Width: 170 mm
Format: Paperback
